Best Practice Report

Q&A: Decoding The Digital Yuan

July 13th, 2021
With contributors:
Frederic Giron , Han Bao , Bill Nagel


The digital yuan, the central bank digital currency of (CBDC) China, has been tested in several major cities across the country. As its rollout continues in 2021, Forrester expects to see the digital yuan have a significant impact on B2C and B2B industries such as financial services, retail, transportation, and entertainment. The digital yuan has the potential to reshape the financial services industry landscape in China — and even across the globe. This report helps business and technology executives at financial services firms and companies that provide digital platforms understand what the digital yuan entails and how they need to adapt their digital business strategy.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.