Summary
Traditional leadership styles and models fail to equip IT organizations with the adaptability and innovation needed in today’s customer-driven landscape. These static approaches lead to disengaged teams, operational inefficiencies, and misaligned goals, eroding customer trust and loyalty. This challenge impacts technology executives, their teams, and the customers they serve. This report provides a comprehensive roadmap for you to embrace dynamic leadership styles aligned with the CX4IT journey. By adopting these modern approaches, you’ll foster collaboration, drive transformation, and deliver superior CX.
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