New Wave Report

The Forrester New Wave™: Chatbots For IT Operations, Q4 2020

The Nine Providers That Matter Most And How They Stack Up

November 5th, 2020
With contributors:
Stephanie Balaouras , Tyler Brown , Diane Lynch


In Forrester's evaluation of the emerging market for chatbots for IT operations, we identified the nine most significant providers in the category — Amelia (IPsoft), Avaamo, BMC Software, Espressive, Freshworks, ManageEngine, Moveworks, Serviceaide, and ServiceNow — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Infrastructure and operations (I&O) pros can use this report to select the right partner for their chatbots for IT operations needs.

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