Trends Tool

The Forrester Retail Quarterly Earnings Review, Q1 2021

Highlights From 24 Retail Q1 2021 Earnings Call Transcripts

August 30th, 2021
With contributors:
Taylor Hansen , Ashley Villarreal

Summary

As consumers demand more than ever from the retail experience, retailers and brands are investing to rethink and reinvent those experiences. The Forrester Retail Quarterly Earnings Review for Q1 2021 highlights key insights from the earnings calls of 24 publicly traded retail companies. We’ve compiled these insights into a PDF, which is accessible via the “Download” link at the top of the online version of this report. Our quarterly earnings review will help you learn, for example, about new developments in delivery, how traditional store retailers are experimenting with new ways to shop, and how spending shifted online for the beginning of 2021.

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This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.