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The Forrester Retail Quarterly Earnings Review, Q4 2019

Highlights From 25 Retail Q4 2019 Earnings Call Transcripts

May 7th, 2020
With contributors:
Nicole Murgia , Brandon Shaik

Summary

As today's empowered consumers demand more than ever before of the retail experience, leading retailers and brands are investing to rethink and reinvent their customers' cross-touchpoint experiences. The Forrester Retail Quarterly Earnings Review highlights key quotes and trends from the earnings calls of 25 publicly traded retail companies. See the accompanying PDF to learn about Target's success with its same day pickup options, the results of Nordstrom’s loyalty program evolution, and very early notes (most early March and earlier) from retail executives regarding the potential impact of the emerging coronavirus pandemic, among other areas.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.