Data Overview Report

US Health Insurers Must Align On Value With Consumers

Prioritize Efforts That Reduce Costs And Improve Quality

 and  three contributors
Jun 11, 2025

Summary

Forrester’s 2025 data reveals that overall, US consumers are satisfied with their health insurance, but significant concerns remain, which insurers must address. Healthcare leaders should read this report to understand generational differences in satisfaction, the impact of economic volatility, and the varying priorities of members and prospective beneficiaries.

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