Partner in Charge, Customer Brand & Marketing Advisory, KPMG

Carmen leads KPMG Australia’s Customer, Brand & Marketing Advisory and the KPMG ASPAC Customer group. Carmen works alongside some of Australia’s best marketing and customer teams delivering transformational customer led strategy, operations and experience. Carmen’s passion sits in financial services, delivering front and middle office transformation and advisory services focused on customer experience, technology transformation and customer outcomes.

Carmen has more than 20 years’ experience managing complex, multi-regional marketing and communications issues for clients. She was based in London for over 15 years, and has worked with leading international brands in London, Europe, USA and Australia.