May 25 – 26, 2023  |  Sydney & Digital

Advisory Board

Forrester has assembled a group of trusted advisors for our CX APAC event. The members provide guidance on Forrester’s CX content, programme, and event experiences to ensure CX APAC meets the opportunities and challenges facing leaders in CX, Marketing, and Digital. Thank you to our Advisory Board.


Meet our speakers for this year’s CX APAC! We are thrilled to be joined by Forrester’s top CX, marketing, and digital analysts; inspirational thinkers; and innovative technology providers. Be sure to check back for future speaker announcements.

Sandra De Zoysa

Group Chief Customer Officer, Director Dialog Business Service , Dialog Axiata

Rosalind Coffey

Head of People & Culture and Client Service & Support, Macquarie Bank

William Murphy

Deputy Secretary, Customer, Delivery and Transformation, Department of Customer Service, NSW Government

Paul Bashford

Head of Group Listening Programs, Woolworths Group

Jarrod Howard

Deputy CEO, Customer Service Delivery Group, Services Australia

Nick Carter

General Manager, Digital , Bendigo & Adelaide Bank

Alex Perpich

Strategy and Insights Leader, Tourism and Events Queensland

Riccardo Pasto

Principal Analyst, Forrester

Dane Anderson

SVP, International Research & Product, Forrester

Maxie Schmidt

VP, Principal Analyst, Forrester

Rick Parrish

VP, Research Director, Forrester

Simone Briggs

Senior Consultant, Forrester

Xiaofeng Wang

Principal Analyst, Forrester

Zhi Ying Barry

Zhi Ying Barry

Principal Analyst, Forrester

Vasupradha Srinivasan

Principal Analyst, Forrester

Tom Mouhsian

Principal Analyst, Forrester

Speaking Opportunities

Interested in speaking at a Forrester event in 2023? Complete the information below to be considered for a speaking opportunity. Submissions will be considered on a rolling basis until all speaking slots are filled. If your submission is selected, a Forrester Events representative will contact you to discuss next steps.

Speaking opportunities are open only to brands. If you are a vendor or agency, please contact us at to learn how you can get involved in Forrester’s events.

Apply Today

CX APAC · May 25 – 26, 2023 · Sydney & Digital