CX
APAC

May 25 – 26, 2023  |  Sydney & Digital

Nick Carter

General Manager, Digital , Bendigo & Adelaide Bank

Nick has spent over 20 years in the Banking Industry with Bendigo and Adelaide Bank. Leading in many parts of the sector, Nick has wide ranging experience in most disciplines of banking and leading large-scale businesses and transformation programs. In the last 5½ years Nick has led the bank’s Retail Banking division and Community Banking network, growing this business significantly as well as working through a large-scale productivity transformation during the COVID period.

It is from here, in the early part of 2022, Nick stepped into the role of General Manager, Digital for the group. Much of the last 12 months has been spent on building a BEN Digital strategy, designing a new operating model that will take BEN on a path to a more modernised digital bank, and assisting Up/Ferocia in transitioning formally into BEN post the group acquisition in Sep 2021.

Nick is a passionate leader of people, and whilst customers and partnerships are the central vehicle to shared success, people create and enable this to happen. Nick believes with this formula, and the balance of a shared value profit and purpose driven culture, organisations, businesses, and teams can be great!

Outside the banking arena, Nick has been involved in a number of private investments in hotel industry and successfully grown hospitality businesses in both Melbourne and regional centres. Alongside this he has actively been involved in a number of community-based Boards and Councils and is currently the Chair of Be.Bendigo [Business Council]. Nick has also spent time consulting to the AFL sporting industry and several small business ventures. Prior to Nick’s professional life commencing in 2000, he spent 5 years playing AFL professional football with 3 AFL teams, while studying at university.

Academically Nick studied at Latrobe University with both undergraduate study and a master’s in business administration.

 

CX APAC · May 25 – 26, 2023 · Sydney & Digital