Deputy Secretary, Customer, Delivery and Transformation, Department of Customer Service, NSW Government

Prior to joining DCS, William led the Premier’s Implementation Unit at the NSW Department of Premier and Cabinet, where his focus was to improve outcomes for customers through the delivery of the 14 NSW Premier’s Priorities, including improving customer satisfaction with government services, reducing domestic violence reoffending, improving education outcomes, reducing litter, and delivering better outcomes for children at risk of significant harm. William has previously held several senior roles in government focusing on transformation to digital government, better use of public sector data and
driving better outcomes for customers.

William is a graduate of the Executive Fellows and Executive Master of Public Administration programs from the Australian New Zealand School of Government, University of Sydney. He also
holds a Master of Management (Industry Strategy) from the Australian National University, and a Bachelor of Commerce (Economics and Finance) from Curtin
University.

In June 2022, William was awarded the Public Service Medal in
recognition of his outstanding public service to NSW, particularly during the COVID-19 pandemic. Following this, William was awarded an Institute of Public Administration National Fellowship in October 2022 for his major contribution to the public sector’s use of data and analytics; areas that have been repeatedly identified as essential capabilities for all public sector leaders.