Purchase Webinar
Get access to a single webinar that is currently outside of your subscription.
Price: $250 (USD)
ON-DEMAND WEBINAR
Five Steps To Transform Your IT Service Management Strategy Today
Original Broadcast Date: January 30th, 2013
Eveline Oehrlich
Become a Client
Partner with Forrester Research to get access to webinars, insights and frameworks aligned to your role. Shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.
Description
The future of IT service management (ITSM) is customer-obsessed, service-focused, and automated. But the recent additions to the most widely adopted ITSM framework — ITIL 2011 edition — are not enough to get you there. IT infrastructure and operations (I&O) leaders responsible for ITSM must shift their thinking from "How do we improve ourselves to be more efficient and effective?" to "How do we best serve our customers?" ITSM must change from its traditional focus on internal IT efficiencies and delivery of technology components to an obsession with putting the customer first and delivering technology services. To do this, drop the "IT" from ITSM and add automation instead, to yield service management and automation (SMA).
Agenda:
- Current Challenges And Market Forces To Internalize
- The Five Components Of Any Service Management System
- Five Goals And Steps To Immediately Adopt
Technical Information
You'll receive an email with dialing and Webex instructions prior to the Webinar.
Webinar FAQs
See the Webinar FAQs for answers to technical and other Webinar questions.
ON-DEMAND WEBINARApril 7th, 2023This webinar was originally scheduled for March 7, 2023.In this webinar, we look at how to develop a more impactful knowledge management (KM) practice that will help your organization drive innovation and learning through both explicit (easy to document) and tacit (experience-based) knowledge. We cover agile knowledge management model, knowledge capacity building model, and storytelling with practical advice on developing and leading knowledge-sharing change.Key takeaways:Understand agile vs. waterfall knowledge management practices.Gain a holistic view of what it takes to make KM successful.Target audience level: intermediate
ON-DEMAND WEBINARFebruary 27th, 2023Service meshes and API management seem similar at first glance — what’s the difference? This webinar explains the different problems they solve and how each fulfills a different role in your IT architecture.Key takeaways:Learn what a service mesh is.Understand how service mesh differs from API management.Learn the value proposition that service mesh offers and its most valuable use case.Hear some future developments for service mesh.Target audience level: beginner
ON-DEMAND WEBINARNovember 8th, 2022Only one thing is known going into 2023: There’s going to be whole a lot of uncertainty, with war, inflation, and supply chain issues top of mind. These forces all point to economic turbulence — but that’s not what Forrester’s data suggests when it comes to tech spend. Forrester’s research predicts that global tech spending will, for the first time ever, eclipse $4.8 trillion this year. How will 2023 play out? Attend this webinar to find out.Key takeaways:Discover Forrester predictions for technology executives in 2023.Learn how to prepare for the coming year using Forrester's relevant research and frameworks.Ask Forrester experts how to navigate a turbulent year ahead.Target audience level: all levels
Help us improve
