From Zero To Digital: Why It's Time To Think Differently About The Back Office

The banking and insurance industries are in the throes of digital transformation, putting legacy tech operations at center stage. But that transformation is challenged by hefty portions of tech budgets spent maintaining the status quo. Working with what’s left means that a lot of digital transformation programs are cobbled together. Worse, they fail to deliver the expected business impact. Now, digital initiatives must not only be technically sound but also answer two questions: What will we get for our money, and is it smarter to go slower for a better long-term result? Zero back office (ZBO) leverages methods, technologies, and architectures to enable end-to-end digital transformation, delivering differentiating customer experiences while improving the efficiency and productivity of business technology operations.

Key takeaways:

• The drivers behind ZBO: customers, technology, competitors, organization, and process.
• The technology map: cloud, AI, and automation.
• The impediments to ZBO: agility, flexibility, and culture.
• What it means: impact analysis.

Target audience level: intermediate