Save or Share this Report

For Application Development & Delivery Professionals

WEBINAR: How To Use Video To Support Customer Service And Experience

August 8, 2017

Primary author headshot

This webinar was originally scheduled for Tuesday, July 25th, 2017.

Description

If you're not using current visual engagement technologies, you're missing an opportunity to drive revenue, decrease dispute resolution time, and increase customer satisfaction. The growing visual engagement market supports growing technologies like face-to-face video chatting, screen sharing, and co-browsing that drive real results. For example, a bank increased cross-sales by 20%, while an insurer settled claims in a fraction of the time it would have taken by phone. This webinar discusses key vendors in the space, details specific use cases and results, and helps you start or expand your deployment.

Key takeaways:

  • Now is the time to start or expand your video and visual engagement deployment. The technology can reduce dispute resolution time, drive revenue, and forge a stronger emotional bond with your customers. The technological hurdles have come down, and customers expect more modern methods of engagement.
  • Your customers will save time with visual engagement technologies. One insurance company that deployed this technology can now settle certain claims in hours rather than days.

Get Access

Already a Client?

Log in to access this webinar.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.
Contact us to learn more.

Purchase Webinar

Price: $ 300.00(USD)

Purchase

Webinar FAQs

See the Webinar FAQs for answers to technical and other Webinar questions.