Predictions Report

Predictions 2020: Automation

Utilize Strike Teams To Fend Off The Automation Paradox

October 30th, 2019
Chris Gardner, VP, Research Director
Chris Gardner VP, Research Director
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
J. P. Gownder, Vice President, Principal Analyst
J. P. Gownder Vice President, Principal Analyst
Charles Betz, VP, Research Director
Charles Betz VP, Research Director
With contributors:
Glenn O'Donnell , Amanda Lipson , Diane Lynch

Summary

Automation — a diverse set of technologies ranging from robotic process automation (RPA) to continuous delivery (CD) to hybrid cloud management and beyond — is a key investment for CIOs and their enterprises. Automation is reshaping the jobs of human employees, who increasingly see software replacing their rote, repetitive tasks. In 2020, Forrester predicts a sea change in automation organizational teams and the growth of an unexpected automation paradox.

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