Predictions Report

Predictions 2017: Pioneering Financial Providers Will Partner With Fintech To Build Ecosystems

Leading Firms Will Focus On Improving Customer Journeys, While Laggards Get Distracted By Bright And Shiny Technologies

November 2nd, 2016
Jost Hoppermann, null
Jost Hoppermann
With contributors:
Ellen Carney , Alyson Clarke , Aurelie L'Hostis , Zhi-Ying Barry , Joana de Quintanilha , Xiaofeng Wang , Benjamin Ensor , Davis Janowski , Brendan Miller , Mike Chirokas


A gap is emerging between the financial firms that are embracing digital business transformation and those that continue doing things the same old way. In 2017, this gap will widen significantly as leading providers experiment with new ways to win, serve, and retain customers. This report lays out Forrester's predictions for how financial services will change in 2017, driven by new regulations, evolving customer behavior, and new techniques for engaging customers and prospects.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($795).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.