Trends Report

Q&A: Why Mobile Imaging Matters For Digital Financial Services

Technologies Like Optical Character Recognition Enable eBusiness Teams To Better Win, Serve, And Retain Customers

March 10th, 2016
Rachel Roizen, null
Rachel Roizen
With contributors:
Peter Wannemacher , Craig Le Clair , Ellen Carney , Benjamin Ensor , Alex Causey , Merlina McGovern


Better smartphone cameras and increasingly advanced mobile technologies are providing new opportunities for digital teams at financial providers to win and serve customers more effectively using mobile image capture solutions. Features like mobile remote deposit capture and mobile photo bill pay provide convenience for consumers and cost savings for financial firms. In this Q&A, we discuss the solutions available, the benefits and pitfalls financial firms have reported, and the vendors that can help eBusiness executives take advantage of the opportunities enabled by mobile image capture.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.