Trends Report

The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever

July 14th, 2020
Anjali Lai, null
Anjali Lai
With contributors:


The pandemic has already forced firms and policymakers to do things that were previously considered impossible. This is just the beginning. Given its gravity, the effects of COVID-19 — along with other unpredictable eruptions of systemic risk — will continue to surface over the next decade. In this report, we outline how changes in customers, experiences, work, technology, and business resiliency will alter business permanently over the next five years and beyond.

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