Vision Report

Deliver Optimized Customer And Employee Experience With The Right Platforms, Practices, And Partners

Technology Leaders Must Focus On Seven Key Priorities

August 2nd, 2021
With contributors:


C-level executives measure the success of today’s technology leaders, from the head of infrastructure and operations to application development to enterprise architecture, on how well they enable a future fit technology strategy: a strategy that enables a company to quickly reconfigure business structures and capabilities to meet future customer and employee needs, with capabilities that deliver creativity, agility, and resilience. This report guides C-level executives to focus on seven key priorities to maximize the impact and value of platforms, practices, and partners.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.