Scenario Quick Start Report

Evolve The Performance Of Your Technology Organization Using High-Performance Scenario Quick Cards

Take The Right Actions, With Intent, To Improve Performance

March 10th, 2022
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
Sam Higgins, Principal Analyst
Sam Higgins Principal Analyst
Fiona Mark, Principal Analyst
Fiona Mark Principal Analyst
With contributors:
Matthew Guarini , Anna Garik , Ian McPherson

Summary

Historically, tech execs have made incremental changes to their operating models to improve performance — typically trying to optimize efficiency. However, as tech execs strive to deliver future fit tech strategies, they are under pressure to design adaptive operating models that allow them to deliver increasingly higher levels of performance. To help, Forrester has crafted a series of strategic scenarios that identify common IT operating model transformations that tech execs can use to plan their high-performing IT operating model evolution.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.