Summary
Historically, tech execs have made incremental changes to their operating models to improve performance — typically trying to optimize efficiency. However, as tech execs strive to deliver future fit tech strategies, they are under pressure to design adaptive operating models that allow them to deliver increasingly higher levels of performance. To help, Forrester has crafted a series of strategic scenarios that identify common IT operating model transformations that tech execs can use to plan their high-performing IT operating model evolution.
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