Best Practice Report

How To Make Hybrid Work

Overcome Physical Distance By Strengthening Relationships And Increasing Interdependence

November 16th, 2021
David Brodeur-Johnson, Principal Analyst
David Brodeur-Johnson Principal Analyst
J. P. Gownder, Vice President, Principal Analyst
J. P. Gownder Vice President, Principal Analyst
With contributors:
Keith Johnston , James McQuivey, PhD , Nick Monroe , Tyler Castro , Rachel Birrell

Summary

We’re at the beginning of a great global experiment in anywhere work: 60% of offices will move to an office + anywhere hybrid environment where fewer employees work in the office and many more work remotely on any given day. Get it wrong, and companies will fail at hybrid work, with many thinking that hybrid work failed them when it was actually the reverse. Avoid this by crafting a considered employee experience (EX) strategy for hybrid work — one that’s rich in social resources and inclusion — to restore the balance and keep people engaged. This report outlines the key elements in an evidence-based strategy and offers ways to develop it into a hybrid work experience that differentiates your firm.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.