Predictions Report

Predictions 2021: Artificial Intelligence

October 22nd, 2020
Mike Gualtieri, VP, Principal Analyst
Mike Gualtieri VP, Principal Analyst
Brandon Purcell, VP, Principal Analyst
Brandon Purcell VP, Principal Analyst
Michele Goetz, VP, Principal Analyst
Michele Goetz VP, Principal Analyst
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
Martha Bennett, VP, Principal Analyst
Martha Bennett VP, Principal Analyst
Srividya Sridharan, VP, Group Director
Srividya Sridharan VP, Group Director
With contributor:
Aldila Yunus

Summary

While artificial intelligence (AI) didn’t predict the COVID-19 pandemic, it will help AI executives rethink the future of work; drive more efficiency, elasticity, and scale in operations; and reimagine customer and employee experiences. Companies that adopt AutoML will massively multiply their number of AI use cases, including for employee augmentation and automation. With this expected hypergrowth in AI, we will also see the proliferation of artificial data and the beginnings of a blockchain-based approach to data trust. In this report, we explore Forrester's predictions for AI in 2021.

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