Predictions Report

Predictions 2021: Artificial Intelligence

October 22nd, 2020
With contributor:
Aldila Yunus


While artificial intelligence (AI) didn’t predict the COVID-19 pandemic, it will help AI executives rethink the future of work; drive more efficiency, elasticity, and scale in operations; and reimagine customer and employee experiences. Companies that adopt AutoML will massively multiply their number of AI use cases, including for employee augmentation and automation. With this expected hypergrowth in AI, we will also see the proliferation of artificial data and the beginnings of a blockchain-based approach to data trust. In this report, we explore Forrester's predictions for AI in 2021.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.