Report

Predictions 2021: Employee Experience

October 29th, 2020
With contributors:

Summary

Remote work will settle at 3x pre-pandemic levels, offering an opportunity for firms to snap up top talent and keep them happier. Automation will flourish and pivot toward helping employees be more effective in their daily work, and powerful new learning options will emerge as universities and big tech align around enterprise learning. HR leaders will need to strengthen ties with technology leaders to gather data and better enable a remote workforce. In this report, we explore Forrester’s predictions for EX in 2021.

Want to read the full report?

This report is available for individual purchase ($795).

Forrester helps business and technology leaders use costumer obsession to accelerate growth. That means empowering you to put the costumer at the center of everything you do: your leadership strategy, and operations. Becoming a costumer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.