Summary
Remote work will settle at 3x pre-pandemic levels, offering an opportunity for firms to snap up top talent and keep them happier. Automation will flourish and pivot toward helping employees be more effective in their daily work, and powerful new learning options will emerge as universities and big tech align around enterprise learning. HR leaders will need to strengthen ties with technology leaders to gather data and better enable a remote workforce. In this report, we explore Forrester’s predictions for EX in 2021.
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