Predictions 2021: Employee Experience at Companies

October 29th, 2020

David Brodeur-Johnson Principal Analyst

Katy Tynan VP, Principal Analyst

James McQuivey, PhD VP, Research Director

Andrew Hewitt Principal Analyst

J. P. Gownder Vice President, Principal Analyst

With contributors:

Keith Johnston , Alex Sobchuk

Summary

Remote work will settle at 3x pre-pandemic levels, offering an opportunity for firms to snap up top talent and keep them happier. Automation will flourish and pivot toward helping employees be more effective in their daily work, and powerful new learning options will emerge as universities and big tech align around enterprise learning. HR leaders will need to strengthen ties with technology leaders to gather data and better enable a remote workforce. In this report, we explore Forrester’s predictions for EX in 2021.

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