Predictions Report

Predictions 2022: The Future Of Work

November 2nd, 2021


The mantra that employee experience (EX) powers customer experience has been on leaders’ lips for years now. But the pandemic made it clear first to employees and then gradually to their exec leaders that without robust EX, workers can and will take their skills elsewhere. Between failing at so-called “remote” work (which is now just work) and struggling to escape the compliance-heavy approach to HR that has plagued companies for years, 2022 will be a decisive year as C-level execs finally admit that the future of work they had envisioned coming out of the pandemic will remain elusive unless they commit to EX. Fortunately for the few who accepted this years ago, 2022 will be their time to shine.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.