Trends Report

Retail Technology Investment Plans 2018

Retail Highlights From The Business And Technology Services Survey 2017

March 26th, 2018
With contributors:
Fiona Swerdlow , Brendan Witcher , Bruce Eppinger , Luis Deya , Andrew Reese


As brands and retailers prepare to meet the challenge of 2018, application development and delivery (AD&D) professionals must consider their applications road map in the light of the capabilities they need to win, serve and retain customers. This research benchmarks the capabilities that support differentiation, as well as the supporting applications investment plans of brand and retail business technology decision makers compared with those of other industries around the world.

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