Trends Report

Top Trends And Emerging Technologies, Q3 2020

September 22nd, 2020
Julie Ask, null
Julie Ask
Dave Bartoletti, null
Dave Bartoletti
Jeffrey Hammond, null
Jeffrey Hammond
Renee Murphy, null
Renee Murphy
With contributors:
Keith Johnston , Diego Lo Giudice , Amy DeMartine , Boris Evelson , Brandon Purcell , Christian Austin , Michael Facemire , John Rymer , James Staten , Emily Stutzman


The pandemic has elevated digital acceleration to the forefront of business leaders' minds. It has also drawn technology management leaders into the spotlight. CIOs must recognize, however, that the strategies that worked in the 2010s will falter in the 2020s. Read this report to understand how this decade will be different and how to get ahead of trends by innovating with the most important emerging technologies.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.