Senior Director Experience Management & Analytics, TruGreen

James Bauman is a seasoned customer experience leader who has spearheaded transformative CX and omnichannel XM programs at DISH Network, United Health Group’s Rally Health, and TruGreen. Guided by the belief that creating value starts with getting the human experience right, James designs experiences that authentically connect with customers and employees to drive substantial business value. His work bridges the gap between customer insights, analytics, and business outcomes, delivering immense impact across industries.