John McMullan
Director, VoiceAI Product Marketing, Observe.AI
John McMullan is a seasoned product marketing professional specializing in customer experience (CX) and conversational AI technologies. As a leader of Voice AI product marketing at Observe.AI, he actively shapes the future of AI-driven solutions. With over a decade of hands-on experience, he has witnessed and influenced the rapid evolution of AI in the communications space. Driven by a passion for innovation, he delivers impactful results for enterprise CX solutions.

CX Summit North America · June 23 – 26, 2025 · Nashville & Digital
Contact us at events@forrester.com.
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