CX Summit
North America

CX, B2C Marketing, & Digital Business Leaders

June 23–26, 2025  |  Nashville & Digital

Melanie Au

VP, Digital Banking, Canadian Imperial Bank of Commerce (CIBC)

Melanie is a distinguished multi-lingual leader and recent recipient of the Women’s Executive Network (WXN) Top 100 Most Powerful Women award. With a wealth of experience in developing and leading high-performing teams, she excels in driving innovation and excellence.

As the Vice President of Digital Banking at CIBC, Melanie spearheads Digital Product Delivery and Experience Design. Her strategic vision and leadership ensure that both CIBC clients and frontline colleagues receive exceptional experiences, fostering a culture of innovation and customer-centricity within the organization.

Beyond her professional achievements, Melanie is deeply committed to community service. She currently serves as the Chair of the Board of Directors at The Scott Mission, an organization dedicated to poverty alleviation and support for vulnerable populations.

Melanie lives in Toronto with her family and enjoys traveling and staying active with her two young
children.

CX Summit North America · June 23 – 26, 2025 · Nashville & Digital

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