Sr. Director, Contact Centers, Ideal Image

Sheron Smith is a dynamic executive leader with over 25 years of experience enhancing customer experiences and optimizing operations across healthcare, retail, and telecommunications industries. As Sr. Director of Contact Centers at Ideal Image and former VP of Customer Experience at Vault Health, she has consistently delivered exceptional results through innovative staffing solutions and process improvements. Sheron’s expertise in boosting customer satisfaction metrics while fostering positive organizational cultures has earned her recognition as a transformative leader who drives measurable business outcomes.