Head of Ai Transformation , Dialpad

Shezan Kazi leads AI Transformation and serves as Product Manager, Agentic AI at Dialpad, where he shapes the company’s vision for putting generative and agentic AI directly into the hands of employees and customers. Drawing on his founder roots, past tenure as Head of AI Strategy at Randstad, and more than a decade at the intersection of people and technology, Shezan focuses on building cutting-edge innovations into intuitive tools that elevate human expertise, boost productivity, and unlock entirely new service paradigms. At the 2025 Forrester CX Summit he’ll share how Dialpad Ai can fuse efficiency with empathy – empowering businesses to build deeper, longer-lasting customer relationships.