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Description
Companies have struggled to implement user-friendly security on their portals and mobile applications. Enrollment is convoluted, does not cover all of the company's properties, fails to work on mobile devices, etc. Customer IAM is different from internal user-facing IAM in many ways — not just that it absolutely needs to be user and mobile device friendly, but it also has to cover multiple channels.
Agenda:
- Trends And Challenges Of Customer-Facing IAM
- Comparison Of Customer-Facing IAM With Employee-Facing IAM
- The Key Best Practices For Building A Customer-Facing IAM Program
Key takeaways:
- Collaboration between marketing and security is just the first step.
- Building customer-facing IAM for scalability is key.
- Planning for omnichannel IAM capabilities is critical.
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