Service integration and management (SIAM) emerged from its roots in the ITIL community as an adjunct to large-scale infrastructure outsourcing. While SIAM is an adequate approach to integration for ITIL-based "towers," it fails to support emerging cloud solutions.
Infrastructure and operations teams need to solve the challenge of service integrators and act as brokers, and therefore they must look beyond SIAM. This webinar discusses and explains what the possibilities are to solve multisourcing challenges beyond SIAM today.
Key takeaways:
- Learn why SIAM is falling out of favor for service integrations.
- Understand how cloud services impact the SIAM model.
- Get guidance on how to succeed in multisourced environments.
You'll receive an email with dialing and Webex instructions prior to the Webinar.