Although the economy has taken a nosedive, the underlying trends driving the need for effective and efficient customer management processes have not disappeared. In fact, the need for companies to effectively engage with their customers has never been more important. Locking in customer loyalty through deeper engagement and differentiated experiences will continue as critical priorities, but navigating the complex CRM solution vendor landscape will be challenging. In 2009, you must focus on choosing the best opportunities for quick wins carefully, spend wisely on the right CRM solutions, and manage project risk. Take advantage of Forrester data, methods, and tools to make sure you won't be left behind when the recession lifts.
Agenda:
Learn about the specific Forrester data, techniques, and tools that you can immediately put to use to implement our six-step methodology for CRM success.
- Understand the customer of the future.
- Define the right CRM strategy.
- Build a rock-solid business case.
- Risk-proof your project.
- Resolve customer data management dilemmas.
- Renegotiate software pricing and licensing agreements.
You'll receive an email with dialing and Webex instructions prior to the Webinar.