Save or Share this Report

For Customer Experience Professionals

WEBINAR: Make The Most Of Your VoC Technology Investments

Tuesday, July 2, 2019, 1:00 PM-1:40 PM Eastern time

Primary author headshot

Description

Customer experience (CX) pros continue to invest in technologies to propel their voice of the customer (VoC) efforts forward — but the market has become quite crowded, making it cloudy for buyers. It has become difficult for CX pros to decode the different categories, terminology, and features and functionality that vendors offer. This webinar helps CX pros develop an approach to propelling their VoC program forward and identify the technology stack/vendors that can best meet their specific needs.

Key takeaways:

  • Understand what you must consider and have in place before selecting a technology.
  • Learn how to identify the right technologies for your VoC program.
Vendors mentioned: TBD

Get Access

Already a Client?

Log in to access this webinar.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.
Contact us to learn more.

Purchase Webinar

Price: $ 300.00(USD)

Purchase

Technical Information

You'll receive an email with dialing and Webex instructions prior to the Webinar.

Webinar FAQs

See the Webinar FAQs for answers to technical and other Webinar questions.