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Are you prepared for the unexpected? In the world of business resilience, disaster recovery is a key strategic capability. In this webinar, we dive into key trends, challenges, and best practices from the latest disaster recovery practices survey. Join us to learn practical strategies to strengthen your organization's disaster recovery program.
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Target audience level: all levels
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Disaster recovery continues to be a top concern. Looking to a cloud-enabled future, firms must mitigate risks in cloud-native and SaaS environments.
Forrester predicts that the next decade of payments innovation belongs to B2B. Business clients are increasing demand for better payments experiences and operations. Fintechs are emerging fast to satisfy the increasing needs and disrupting the market. These companies are playing a game of competition, collaboration, and, sometimes, acquisition in the B2B payments and cross-border payments space.Key takeaways:Learn the top trends shaping B2B payments and cross-border payments marketUnderstand the key technology innovations in this space, such as advanced AI and digital currenciesKnow the leading B2B payments and cross-border payments fintechs and technology companies in the marketTarget audience level: intermediate
In our 25-criterion evaluation of Workday services providers, we identified the most significant ones and researched, analyzed, and scored them. This webinar walks clients through how each provider measures up and helps enterprise technology leaders select the right one for their needs.Key takeaways:Understand the current Workday services landscape.Learn about different Workday solutions.Determine which Workday capabilities are right for you.Hear best practices examples from leading firms.Target audience level: beginner and intermediate
With a high-performance IT strategy, you’ll tailor your capabilities — technologies, skills, and practices — to continuously improve business outcomes with technology. To start your journey to high-performance IT, assess your business needs, your technology's current styles, and your ability to execute. Use these assessments to identify gaps in your execution and technology capabilities and to plot your investment strategy. Use assessments for annual planning, to respond to a sudden business shift, or to address the needs of a specific business initiative.Key takeaways: Learn how to assess your high-performance IT readiness.Learn how best to identify a dominant business need and the best IT style to achieve it.Discover how, empowered by this analysis, you are ready to pivot your investment budget to the capabilities and operating model that will drive the greatest business impact.Target audience level: intermediate
This webinar explains current trends in the customer service space and how these trends are influencing the customer service vendor landscape. We discuss the results of Forrester’s latest customer-focused Wave and how to use the Wave when evaluating and selecting a customer service solution.Key takeaways:Understand high-level trends influencing the customer service vendor landscape.Explore a list of the key players in the customer service space.Learn how to maximize Forrester’s research and resources, particularly the recent customer service Wave, to identify the right platform for your organization.Target audience level: intermediateVendors mentioned: Creatio, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP, ServiceNow, SugarCRM, Verint, Zendesk, & Zoho
In recent years, mainstream financial institutions like BNY Mellon, DBS Bank, and Fidelity have entered the digital asset space to serve retail and institutional clients, driving demand for secure asset custody. However, this is still a nascent industry, and financial institutions must carefully navigate many technical and procedural challenges.Key takeaways:Understand the key tech supporting digital asset custody.Learn the core capabilities of representative digital asset custody providers.Learn early good practices for integrating digital asset custody solutions.Target audience level: intermediate
Enterprises must modernize their applications assets to avoid paying the many costs of technical debt. But relatively few enterprises are able to navigate the challenge entirely on their own. The Forrester Wave™: Applications Modernization And Migration Services, Q1 2024, describes a market on the verge of a tsunami of change driven by generative AI (genAI). Application modernization has become the new frontier of application management services (AMS), with existing outsourcing relationships often serving as a springboard to modernization engagements — but the same supplier that excels in AMS may not be the ideal partner for modernization.Key takeaways:Hear about how leading application modernization services providers are differentiating themselves and delivering customer value.Learn how genAI and other forms of automation are revolutionizing application modernization services.Explore how modernization services are being priced and delivered to achieve the greatest possible business impact.Target audience level: intermediate
