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Price: $250 (USD)
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CRM applications enable customer-facing business processes such as lead generation and cross-sell (marketing), opportunity management, forecasting and quoting (sales), customer support and repair (service), collaborative channel management (partner relationship management), eCommerce, customer information analytics, and customer data management.
To assess the state of the CRM solution marketplace, Forrester evaluated the strengths and weaknesses of the top 18 CRM suite products for large and midsized organizations across 411 criteria. The evaluation included an evaluation of their current functionality as well as an assessment of technical architecture, usability, and cost.
Learn how to evaluate the CRM solution vendors and how they compare with each other.
Agenda:
Vendors Mentioned: CDC Software, FrontRange Solutions, Maximizer Software, Microsoft, Oracle, Pegasystems, RightNow Technologies, Sage, salesforce.com, SAP, SugarCRM, and Sword Ciboodle.
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This webinar shows attendees how to optimize Forrester’s research and resources when evaluating and selecting a value stream management (VSM) platform.Key takeaways:Explore a list of the key players in the VSM market.Learn how to maximize Forrester’s research and resources, particularly the recent VSM Wave, to identify the right VSM platform for your organization.Vendors: Atlassian, Broadcom, CloudBees, ConnectALL, Digital.ai, GitLab, Harness, HCLSoftware/IBM, Jellyfish, Micro Focus, Planview, Plutora, ServiceNow, ZenhubTarget audience level: all levels
Service meshes and API management seem similar at first glance — what’s the difference? This webinar explains the different problems they solve and how each fulfills a different role in your IT architecture.Key takeaways:Learn what a service mesh is.Understand how service mesh differs from API management.Learn the value proposition that service mesh offers and its most valuable use case.Hear some future developments for service mesh.Target audience level: beginner
In 2022, Web3 frequently dominated the headlines for all the wrong reasons. Leaving aside the travails of centrally controlled entities, hardly a day went by without some form of exploit that resulted in (sometimes considerable) funds being exfiltrated from protocols and services running on public blockchains. Fundamental Web3 design and governance issues also had unwanted side effects. This matters, even if Web3 or decentralized finance (DeFi) as such aren't on your agenda for 2023: Any enterprise engaged in, or planning, NFT-related activities may end up suffering the consequences of basic security deficiencies.Key takeaways:Hear about the most serious security breaches of 2022 and what caused them.Learn what you can do to prevent such incidents, or at least mitigate the consequences.Understand why Web3 won’t succeed unless there's a step change in how process designers and developers approach security. Target audience level: beginner and intermediate