Carlos serves technology architecture and delivery (TAD) professionals. His research includes artificial intelligence for IT operations (AIOps), digital experience monitoring (DEM), application performance monitoring (APM), infrastructure monitoring, and cloud monitoring. It also involves logging, event alert, and incident management. In addition, he'll be diving into observability (including OpenTelemetry and others), automation, infrastructure management, and configuration management databases (CMDBs). Carlos' strong background in a wide array of operational and risk management disciplines gives him a unique ability to provide broad, perspective-based guidance.