Carlos serves infrastructure and operations (I&O) professionals. His research includes artificial intelligence for IT operations (AIOps), digital experience monitoring (DEM), application performance monitoring (APM), and infrastructure monitoring; logging, event alert, and incident management; cloud monitoring and observability (including OpenTelemetry and others); automation; infrastructure management; and configuration management databases (CMDBs). Carlos's strong background in a wide array of operational and risk management disciplines gives him a unique ability to provide broad, perspective-based guidance.