Carlos Casanova,

Carlos Casanova

Principal Analyst

Carlos serves technology architecture and delivery (TAD) professionals. His research includes artificial intelligence for IT operations (AIOps), Observability, digital experience monitoring (DEM), application performance monitoring (APM), infrastructure monitoring, cloud monitoring and the use of OpenTelemetry in these areas. Additionally, and as related to his areas of research, he'll also dive into automation, infrastructure management, and configuration management databases (CMDBs). Carlos' decades of experience as a practitioner in a wide array of operational and risk management disciplines gives him a unique ability to provide broad, perspective-based guidance.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research
January 23rd, 2025 6:00 PM - 6:40 PM Webinar

Why Autonomous Networking And Business-Optimized Networks Can’t Exist Without AI-Driven ITOps And AIOps

Enterprise networks are complex and growing more so as digital businesses incorporate partner networks, such as cloud networks, into the networking fabric supporting Zero Trust. Networks are tying network technologies, architectures, and processes to real opportunities to increase revenue, create exceptional customer experiences, and make employees productive. The integration of AI into IT operations (ITOps) is becoming essential for managing and optimizing modern networks to deliver on business goals. AIOps (AI for IT operations) provides real-time contextualization and insights across the IT estate, which is vital to ensure network infrastructure is functioning optimally. This webinar explores the critical role of AIOps insights in enhancing networking capabilities, enabling autonomous networks, and revolutionizing networks as business assets.Key takeaways: Discover how AIOps insights can help indicate where networking professionals can optimize network performance, automate routine tasks, and ensure seamless connectivity across complex network environments.Learn how AIOps can highlight areas for the creation of self-managing, self-healing networks that can adapt to changing conditions and demands with minimum human intervention.Explore how AIOps can help predict and resolve network issues before they impact users, ensuring high availability and reliability of network services.Gain insights into how AI embeds Zero Trust into the network by detecting and mitigating threats in real-time, protecting against cyberattacks, and ensuring compliance with industry standards, all prior to reaching MDR and SOC.Understand how AIOps can optimize network components and subsystems to deliver on business goals and strategy.Target audience level: beginner and intermediate
February 5th, 2025 4:00 PM - 4:40 PM Webinar

AI-Driven ITOps And AIOps In DevOps And Agile Environments

In the dynamic world of DevOps and agile methodologies, the integration of artificial Intelligence (AI) into IT operations (ITOps) is becoming a game-changer. AIOps (AI for IT operations) provides real-time insights, contextualization, and proactive capabilities vital to DevOps and agile success. This webinar will explore how AIOps can enhance the efficiency, speed, and reliability of software development and deployment processes, ensuring that organizations can deliver high-quality products faster and more effectively.Key takeaways: Discover how AIOps insights can help streamline DevOps pipelines, automating repetitive tasks and accelerating development cycles to meet the demands of agile environments.Learn how AIOps enhances CI/CD processes by predicting potential issues, optimizing resource allocation, and ensuring seamless integration and delivery of code.Understand how AI-driven insights can foster better collaboration between development and operations teams, breaking down silos and promoting a culture of continuous improvement.Explore how AIOps can predict and resolve incidents before they impact production, ensuring high availability and reliability of applications.Gain insights into how AIOps-produced analytics can provide actionable recommendations, improving decision-making and strategic planning.Understand how AIOps insights can scale with your agile and DevOps practices, providing the flexibility to adapt to changing project requirements and market demands.Target audience level: beginner and intermediate
February 12th, 2025 4:00 PM - 4:40 PM Webinar

The Importance Of AI-Driven IT Operations And AIOps In Edge, IoT, And OT Computing

As the digital landscape evolves, the convergence of edge computing, the internet of things (IoT), and operational technology (OT) is creating unprecedented opportunities and challenges for IT operations. Artificial intelligence for IT operations (AIOps) provides contextualization of these technologies within the larger IT estate for IT operations professionals. This webinar explores the pivotal role of AIOps in managing and optimizing these interconnected environments, ensuring seamless performance, enhanced security, and operational efficiency.Key takeaways: Understand how AI enhances edge computing by enabling real-time data analysis and decision-making at the source, reducing latency, and improving responsiveness.Identify the technologies, devices, and use case scenarios powered at four edge computing environments, and understand the role of IoT at the edge.Discover how AIOps can efficiently help manage and monitor vast networks of IoT devices, ensuring optimal performance and minimizing downtime.Learn how AIOps can help bridge the gap between IT and OT, providing unified visibility and control over industrial systems and processes.Explore how the algorithmic capabilities of AIOps can predict equipment failures and maintenance needs in OT environments, reducing unplanned downtime and extending asset life.Gain insights into how AI strengthens security measures across edge, IoT, and OT environments, protecting against cyber threats and ensuring compliance with industry standards.Understand how AIOps can scale with the growing demands of edge, IoT, and OT deployments, providing the flexibility to adapt to technological advancements and business needs.Target audience level: beginner and intermediate