Melissa Gill,

Melissa Gill

Vice President, Executive Partner

Melissa is a vice president and executive partner with over 25 years of experience in the fields of financial services, strategy, leadership, and customer experience (CX) management. She provides guidance and expertise to CX executives as they develop, scale, and mature their CX practices.

Melissa was most recently a senior vice president overseeing the CX strategy and implementation for Wells Fargo’s 5,500 consumer branches. Prior to that, Melissa built and managed the CX function for Bank of America’s merchant services division.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research