Skip to main content
Photo of Chris Gardner

Chris Gardner

VP, Research Director

Find Chris on:

Chris leads a team of Forrester analysts focused on the future of software development. Since software is both the platform and the portal for customer engagement, speed and continuous improvement of software applications and systems are essential for business success in any industry. His team's research and advisory work identify the platforms, tools, methodologies, and skills that help companies put modern software at the center of their business.

Chris also writes about the unique opportunities and challenges of automation. Chris has a special passion for the people impact of automation and how professionals and organizational culture evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris leads a team of Forrester analysts focused on the future of software development. Since software is both the platform and the portal for customer engagement, speed and continuous improvement of software applications and systems are essential for business success in any industry. His team's research and advisory work identify the platforms, tools, methodologies, and skills that help companies put modern software at the center of their business.

Chris also writes about the unique opportunities and challenges of automation. Chris has a special passion for the people impact of automation and how professionals and organizational culture evolve and capitalize on a flexible and exciting future.

Previous Work Experience

Chris comes to Forrester with 15 years of experience in infrastructure and process excellence. For the previous eight years, he worked with New York Life, designing and managing financial systems in its Investments group; managing the Investments service desk; and finally, as a key team member, implementing a new operating model for the technology organization as a whole. Prior to this, he managed infrastructure in advertising and public relations at Interpublic and the Public Relations Society of America, respectively.

Education

Chris holds a Master of Business Administration in information systems from Fairleigh Dickinson University and a bachelor’s degree in computer science and writing from Sarah Lawrence College.

Chris Gardner's Most Recent Research

Research

Agile Software Leadership Drives Customer-Obsessed Company Success

Executive Overview: The Agile Software Leadership Playbook
January 8th, 2021 | Chris Gardner, Margo Visitacion

More than ever before, companies are under pressure to deliver continuous value to their customers, and agile delivery practices have become part of the...

5 min read
Research

Adopt Agile And DevOps To Drive Digital Business Success

Executive Overview: The Modern Application Delivery Playbook
January 6th, 2021 | Chris Gardner, Jeffrey Hammond

Every business is now a digital business. Companies are scrambling to respond to consumers' higher expectations and nimbler competitors. Application development...

5 min read
Research

Adoption Profile: Private Cloud In Europe, Q4 2020

Private Cloud Advances In Europe With HCI, SDI, Containers, And Edge As GAIA-X Looms Over Public Cloud
November 24th, 2020 | Paul Miller, Tracy Woo, Chris Gardner

It doesn't matter what you call it — private cloud is here to stay. Far too many organizations agonize over definitions rather than celebrating the very...

8 min read
Research

Adoption Profile: Private Cloud In North America, Q4 2020

Private Cloud Advances With HCI, SDI, Containers, And Edge
November 23rd, 2020 | Tracy Woo, Chris Gardner

Regardless of what you call it, private cloud is here to stay. Far too many organizations agonize over the details of definition rather than celebrating...

5 min read
Research

The Forrester Wave™: Infrastructure Automation Platforms, Q3 2020

The 13 Providers That Matter Most And How They Stack Up
August 10th, 2020 | Chris Gardner

In our 26-criterion evaluation of infrastructure automation platform providers, we identified the 13 most significant ones — BMC Software, Canonical, Chef...

15 min read