Riccardo Pasto,

Riccardo Pasto

Principal Analyst

Riccardo serves customer experience (CX) leaders. His research focuses on CX management, customer service, cocreation, and design thinking.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research
September 16th, 2025 11:00 PM - 12:00 AM Peer Discussions

Maximizing Impact: Strategic Budget Planning For CX & Digital Leaders (APAC)

Economic uncertainty and market volatility are forcing executives and business leaders to revisit budget planning with much higher expectations. As you tackle 2026 planning, how can you make the biggest impact with lasting benefits rather than one-time reductions?Join Riccardo Pasto and Zhi-Ying Barry for this interactive discussion with fellow customer experience (CX) and digital leaders on your plans, priorities, and initiatives for the upcoming year, guided by Forrester’s 2026 Budget Planning Guides. Leave the conversation with new ideas for how to meet the growth challenges of 2026 and beyond.Questions for discussion:Where are organizations maintaining, cutting, or increasing current investment?How do I obtain greater enterprise intelligence to connect budgets with specific investments?How do I build an optimization mindset? Peer discussions are available exclusively to Forrester Decisions VIP Leaders and Leader license holders for their own participation.