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For CIOs

The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever

July 14, 2020

Why Read This Report

The pandemic has already forced firms and policymakers to do things that were previously considered impossible. This is just the beginning. Given its gravity, the effects of COVID-19 — along with other unpredictable eruptions of systemic risk — will continue to surface over the next decade. In this report, we outline how changes in customers, experiences, work, technology, and business resiliency will alter business permanently over the next five years and beyond.

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Table of Contents

  • COVID-19 Is The "New Normal"
  • Five Pandemic-Induced Shifts Will Change Business And Tech Forever
  • Supplemental Material
  • Related Research Documents

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