Summary
Imagine a future where brand messaging includes haptic buzzes, puffs of air, and lights. Why? Technology advances makes it easier for you to anticipate customer needs and proactively serve them through small, multimodal nudges. The challenge: As customer touchpoints grow, brands must manage their outbound communications as a portfolio instead of one-off channels. For example, your current website will evolve into something that looks and feels different — and serves a different purpose to your customers and how you engage. This report helps digital leaders anticipate customer needs and dynamically choose the content, channel, and trigger to serve that customer in a moment.
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