Summary
Continuous advancements in generative AI (genAI) will enable efficiency and scale across the marketing technology (martech) ecosystem. But B2C marketers shouldn’t succumb to overhype for genAI capabilities, especially because AI is not new to martech. B2C marketers already leverage predictive AI capabilities in their martech tools. To make sense of AI mania in martech, marketers must plot their current and future AI capabilities against two dimensions: autonomy vs. technique. This report outlines the four prerequisites that marketing technologists must navigate before experimenting with genAI capabilities in martech.
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