Predictions Report

Predictions 2020: Automation Will Have A Demonstrable Impact On The Future Of Work

November 7th, 2019

Summary

Cubicle, coordinator, and function-specific knowledge worker personas will be the hardest hit in 2020. However, human-touch jobs will grow, and new strike teams will arise to standardize and streamline automation strategies. After years of falling, mean-time-to-resolve will increase due to the automation paradox. Continuous integration and continuous delivery will merge into one automation category, easing integration challenges and enabling best-in-class features.

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