Summary
In 2025, healthcare organizations (HCOs) will better align tech investments to add value to business processes. Using newfound efficiency gains, health insurers will expand advocacy programs to improve customer experiences. They will also reduce prior authorizations while assessing the risk and costs of doing so. As health systems wrestle with lackluster cybersecurity measures, states will legislate stronger requirements for hospitals. Finally, despite efforts to foster interoperability and expand the use of cloud solutions, infrastructure modernization and maintenance will remain a low priority for HCOs. In this report, we dive into Forrester’s predictions for healthcare in 2025.
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