Trends Report

The Rise Of Digital Employee Experience Teams

Build A Team To Support DEX

May 18th, 2022
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
Cheryl McKinnon, Principal Analyst
Cheryl McKinnon Principal Analyst
With contributors:
Lauren Nelson , David Brodeur-Johnson , James McQuivey, PhD , Charles Betz , Srividya Sridharan , Fayzan Sabri , Chris Langlois

Summary

Companies are increasingly focusing on improving digital employee experience (DEX). While most organizations have historically lacked centralized ownership over DEX, that’s starting to change. Firms like ABN AMRO, Citizens Bank, Deloitte, and Mondelēz International are hiring personnel to zero in on DEX improvement. This report dives deep into the rise of DEX teams and their critical business drivers, typical structure, main responsibilities, and key goals.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.