Trends Report

The Top Emerging Technologies In Banking In 2023

What’s Hot And What’s Worth Watching In 2023

January 25th, 2023
Martha Bennett, VP, Principal Analyst
Martha Bennett VP, Principal Analyst
Jost Hoppermann, null
Jost Hoppermann
With contributors:
Oliwia Berdak , Max Ball , John Bratincevic , Boris Evelson , Brandon Purcell , Heidi Shey , Kerstin Wehmeyer , Carine Lam , Sam Bartlett

Summary

Over three-quarters of business and technology pros at banks expect to increase their spending on emerging technologies in the next 12 months, creating the potential for hype and fear of missing out. We identified nine emerging technologies that should be on the list of every bank, either now or later. We then organized them according to when firms can expect ROI. Four of the technologies are on Forrester’s top 10 emerging technologies list: natural language processing (NLP), explainable AI, privacy-preserving technologies, and Web3. Of these, NLP can create significant ROI today. We also included blockchain, conversational AI, low-code, metaverse, and natural language generation.

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