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For the third year in a row, Forrester Research, in conjunction with itSMF USA, conducted a survey to understand the current state of IT service management (ITSM) and its future direction. In 2013, have ITSM professionals gained more visibility into their environments? Is ITIL still having a positive impact on operational productivity and costs, service quality, and IT's reputation with the business? Has software-as-a-service (SaaS) overtaken perpetual license as the most popular purchasing model? How are trends like cloud and as-a-service technologies affecting process maturity? Are people implementing a service catalog? What does the vendor landscape look like? All of these questions and more are answered in this webinar.
Infrastructure & Operations Professionals — don't miss this opportunity to see how you stack up against your peers with regards to IT service management and automation practices, priorities, and strategies.
Agenda:
Key takeaways:
Vendors mentioned: ASG, Axios, BMC Technologies, CA Technologies, Cherwell Software, Cisco, Citrix, Compuware, Dell, Easy Vista, EMC, Fujitsu, HP, IBM, Microsoft, NetIQ, Oracle, Symantec, ServiceNow, and VMWare.
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Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical practice in IT infrastructure and operations organizations. We're
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