Recent Research
This tool helps CX leaders select a collaboration strategy to partner with other functional teams for accelerated CX transformation.
This tool gives CX leaders a structure for assessing and prioritizing internal stakeholders with whom they can partner to accelerate CX transformation.
The CX Influencer Tool offers CX leaders a structured approach for identifying and prioritizing potential collaboration partners.
This toolkit provides best practices and case studies from organizations that used five collaboration strategies to accelerate CX transformation.
To navigate market volatility, consumer business leaders must optimize their focus and spend, master change management, and ratchet up risk management discipline.
This report highlights 20 examples of CX teams’ collaboration strategies in sectors like financial services, healthcare, retail, and government.
Planned Research
What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.